Return Policy

Refund Policy

Thank you for shopping at AGA!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.
  

• Only regular priced items may be refunded, sale items cannot be refunded.

• Custom items are ineligible for return. You will be able to review the final product and approve before it is shipped. 

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aglassactcreations@gmail.com

Exempt Goods

The following are exempt from refunds:

• Gift cards

• Personalized products

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at aglassactcreations@gmail.com

Shipping

• The product must be sent to the address designated in the instructions.

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.